How It Works

The EU Cross-Border Healthcare Directive allows any citizen of an EU country to travel to another EU country for treatment and their home government has to issue a refund for the cost of the treatment.

Get Your Surgery Refunded by the HSE

Call or email us to find out how we can help you get the best treatment

Surgery Now gives you options and you confirm your booking

When the dates have been decided - travel, accommodation and hospital transfers will be organised

Surgery Now provides assistance in ensuring you receive your reimbursement

How Much Does It Cost?

EU Cross Border Directive scheme

The EU Cross Border Directive scheme is a refund scheme, so you pay the hospital or clinic for your treatment and submit a refund application to the HSE afterwards. We prepare the application form and all the supporting documentation required for you to claim your refund.

Our service is free to our patients. Our extensive services are funded by the hospitals and clinics.

Learn more about the Cross Border Directive scheme

Completely FREE service

The Patient Pathway

1. GP Referral

Your GP will identify that there is a treatment needed.

2. Contact Surgery Now

You will contact Surgery Now for to help with the process of getting your treatment abroad.

3. Find the Best Treatment

We share your information with the consultant and request his feedback on the required treatment.

4. Finance

If you need financing, we will help you make your application to the Credit Union.

5. Find the Best Hospital

We will match your treatment to the appropriate surgeon in one of our partner hospitals.

6. Send Required Information

Your GP will arrange diagnostic tests, like ECG, blood tests, x-ray, MRI, etc. and provide the results to the hospital.

7. Close Dates

We will liaise with the hospital to get your surgery dates arranged and send your files to them for review.

8. Arrange Transfers

We confirm your travel date and we arrange your transfers to and from the airport.

9. Travel

You are now ready to travel. Once you arrive at the hospital you will have an out-patient appointment with your consultant the day before you receive your treatment.

10. Surgery and Recovery

On discharge, you will receive paperwork and an aftercare plan. Included in the paperwork is your refund application form for the HSE. We will help you fill in the paperwork correctly in order for you to receive your refund in a timely manner.

11. Return and Refund

Once you have returned home, we will help you complete your application and you should have your refund between three to six months of applying.

12. Aftercare plan

Surgery Now will help you with the management of your aftercare plan and we will liaise with your Consultant abroad and local GP as required. Your GP will receive a report from the hospital regarding the treatment you received so he/she can update your local medical records.