Patient reviews & real Surgery Now experiences

I had a complicated knee replacement performed in St. Joseph’s Hospital, Wales, in November 2018. I flew into Bristol from Dublin where I was met by private taxi and brought straight to St. Joseph’s.

The consultation was at 3 pm on the same day and the operation was carried out at 10 a.m next morning.

I cannot praise the care given to me enough from the time I entered the hospital. From my first meeting with receptionists/care assistants/nurses and in particular my surgeon.

I received first class care. It has nearly been a year since my operation I am now pain free and working back full time.

I can’t thank the team at Surgery Now enough for changing my life. If anyone is considering using this service, I recommend them 110%. At first, I felt like it was too good to be true, but after going through this experience I’ve realised that they are really a team of amazing people who created a business to help others.

From the day I emailed to enquire about their services, Chris was such a great help, despite my impatience and panic, he assured me that everything was going to be okay and that I would be healthy again in no time. He kept in touch throughout the whole process with myself and my mother and was even there to wave me off on my departure.

John and Scott who provide the transport and assistance too and from appointments are brilliant people. They are so easy to talk too, and a breath of fresh air when you’re feeling anxious, with their friendly and chatty nature.

Eileen, Leanne and Martina were there to assist me during my appointments, before and after surgery and to help with any questions I had. At any given time, at least one of the ladies were available to help in person or over the phone. Even if I just needed a coffee or someone to talk too, they were there for me.

Audrey was a great help prior to my arrival in Spain ensuring I had all the documents ready for my trip so that everything went smoothly when I arrived in the country.

The apartment we stayed at was beautiful, very clean and modern and a stone’s throw away from the hospital. The hospital itself is also pristine, the doctors, surgeons and nurses are very professional, and have an overall caring nature.

If anyone is suffering in pain and on waiting lists for what seems like forever, please contact the team. Nobody should have to live their life in agony.

Even now I am back in Ireland, and it’s been over two weeks since surgery the team are still in touch and checking to see how I am.

Thank you again to everyone at Surgery Now, I feel like a new person!

I was in daily pain from my hip in late November 2020 and I needed a full hip replacement. I contacted Chris, in Surgery Now, and I was amazed that he was able to arrange a surgery date for the 9th December 2020 in Benidorm, Spain. The name of the hospital was IMED LEVANTE, a large professional hospital with skilled surgeons.

I was met at Dublin Airport, on the 8th December 2020, by a representative from Surgery Now who had all of my paperwork done and had even arranged wheelchair assistance for me to get onto the flight. The same courtesy was afforded to me on landing in Alicante Airport.

I was collected and driven to Hotel Cimbel, a large hotel with fantastic beachfront and sea views. The staff at this hotel had a great working relationship with Chris and Surgery Now and they attended to my every need, particularly post-operation where staff seemed ever watchful while I got used to my crutches.

The surgery itself, in IMED LEVANTE, was relatively pain-free with round-the-clock care afterwards. Again, I was carefully transported by Chris to and from the hospital to my hotel as need be.

Back in Ireland, I am now walking a couple of miles daily and my hip is fine. I am happy I did not hesitate to travel with Surgery Now when Chris offered to ‘look after everything’.

Everything was very professional from start to finish.

My dad was told he had cataracts by his optician and that he would need to get them done as soon as possible. Both my dad’s GP and optician sent several letters to Limerick regional hospital regarding this and he received a letter telling him it would be 53 months before he would be seen. My dad couldn’t wait that long as his sight was deteriorating rapidly.

I contacted Surgery Now and spoke with Chris. The best decision of my life was contacting them. Chris was absolutely fantastic. He explained everything to me and was always only a phone call or text away if I needed to know anything. Chris arranged everything for my dad — from referral letter to hospital in Alicante, to booking hotel, to arranging for a member of the Surgery Now team to meet my dad at both Shannon airport and Alicante airport.

There was a driver waiting for my dad in Alicante airport to take him to the hotel and collect and drop him to the hospital for all his appointments. My dad’s sight was extremely poor when he met with surgeons in the hospital in Alicante. He got both his eyes done, the right eye on Wednesday and the left eye on Thursday.

By Thursday evening my dad had his independence back and I can’t thank Chris, Audrey, Leanne, John, Noel and all the team from Surgery Now enough. To the surgeons who are world class, thank you from the bottom of our hearts. My advice to anyone who is waiting to get cataracts done: contact Surgery Now as you will not regret it.

I was waiting 2 years after my doctor’s referral for appointment to see a consultant. I was told that I would probably be waiting another 2 years. Then I found out about Surgery Now cross-border directive where I could go to Spain for my hip surgery.

So I rang them and everything was set up for me in a matter of days — within one month I had my hip replacement in Benidorm and I was back home pain free. I couldn’t praise Surgery Now and the doctors and surgeons and staff anymore for the care that I got while I was there.

I would recommend it to anyone who is in pain to contact Surgery Now. I also got reimbursed a couple of weeks after.

Hi all, I just want to post a glowing review in favour of absolutely everyone and anyone who has a connection with SurgeryNow.ie team.

I had 3 medical professionals in Ireland in agreement that the only treatment likely to help my back issue was surgery, yet I couldn’t get to see a public consultant in order to get on a list for surgery. So, I looked into surgery under the treatment abroad scheme.

From the very first contact, it became clear these guys have a great system going. You will constantly feel supported and that they have the utmost interest in your care plan and recovery. Further to this they are a very warm and funny bunch of people, not afraid to have a bit of craic with you.

There was always reassurance that you were in good hands. Pre-op assessments were uploaded to an app before 5 pm the same day, a service absolutely alien to me. On the day of admission, my surgeon took the extra time to double check an issue by referring to my imaging. I am especially grateful to my doctor for saving me from a possible further surgery down the road.

Post-op care was just as well managed as you are taken to and from your hotel for all routine aftercare. The team goes above and beyond for you, making you feel like you are in the company of family the whole time with everyone rooting for the best outcome for you. I can honestly say I will be singing the praises of these guys for a long time to come.

If you require elective surgery, pick up the phone and contact Surgery Now to avail of the treatment abroad scheme. I promise you will consider this to be one of the best decisions you will make in your life. The team of SurgeryNow.ie are certainly best in class.