Home/How it works/Frequently Asked Questions
Frequently Asked Questions2022-03-19T12:22:38+00:00

Frequently Asked Questions

What exactly does Surgery Now do?2021-04-29T12:14:15+01:00
  • We assist you with gathering pre travel requirements, like blood tests, scans, GP referral letter, etc.
  • We find the best hospital, surgeons and physicians that are the right fit for your requirements.
  • We assist you with booking your travel and accommodation.
  • We provide transportation from the airport to your hotel and hospital/clinic.
  • We will minimise any additional hassle with paperwork that may arise after your surgery so you can focus on your treatment and recovery.
  • We assist you with completing your HSE refund application form and ensuring that all the required documentation is included with your application.
What is Surgery Now?2021-04-29T12:15:31+01:00

Surgery Now is an Irish cross-border healthcare service, that helps people by-pass long waiting lists to receive free care in EU Countries, under the EU Cross-Border Healthcare Directive.

What is the EU Cross Border Healthcare Directive?2022-03-19T13:02:55+00:00

The EU Cross-Border Healthcare Directive allows an EU citizen to travel to another EU country for treatment, and their home government will issue a refund for the cost of this treatment.

Do I need to be on a waiting list?2021-04-29T12:49:56+01:00

No, you don’t need to be on a waiting list. This scheme is available to any person that would be entitled to treatment in an Irish hospital.

What is covered?2022-03-19T13:06:15+00:00

Under the EU Cross-Border Healthcare Directive scheme, the HSE will provide a refund for the patient’s consultation, treatment and rehabilitation, when they receive this treatment in another EU country, and up to the amount it would cost the HSE to perform this treatment in Ireland. See full HSE admitted patient price list.

Outpatient consultations are also covered.

Surgery Now has partnered with leading private hospitals and clinics to deliver this service.

Is there a fee?2022-03-19T13:00:36+00:00

No, there is no fee for our service.

Our services are funded by the  private hospitals and clinics we work with.

How long does it usually take to secure reimbursement of the cost from the HSE?2022-03-19T13:14:11+00:00

Usually patients receive their reimbursement 6-8 weeks of receipt of the completed application and all supporting documentation. Currently, due to COVID,  there are delays of  about 14 weeks for processing refund claims.

What diagnostics do I need before I am traveling?2022-03-19T13:16:01+00:00

The diagnostics depends on the type of treatment you need. We help you to organise X Rays, MRI scans, ECGs and blood tests, where necessary.

How easy is the form filling?2022-03-19T13:19:49+00:00

The HSE refund application form is 7 pages. We fill in this form for you to ensure accuracy and avoid errors. You will fill in the few areas that require your signature. We gather all the supporting documentation required by the HSE and create a file for submission for your refund.

What about my aftercare?2022-03-19T13:10:32+00:00

While you are abroad, you will visit the hospital for dressing changes and follow up consultation before you travel home.

After you return home to Ireland, you are under the care of the HSE.

Click here to see a short HSE video that explains the process.

Do I need any tests or vaccines before I travel?2022-03-19T13:21:56+00:00

You will need a Covid vaccination certificate or a PCR/Antigen test before you travel.

Do I need a European Health Insurance Card?2022-03-19T13:23:25+00:00

If you do not already have one, you may need to apply for an EHIC card at European Health Insurance Card (EHIC) on the HSE website, which will cover you for any emergency care while you are traveling abroad.

 

How can I find out more?2022-03-19T13:26:50+00:00

You can give us a call on 01 437 0960 or email us with your details and we will call you back.

We are here to help

If you have any questions, please contact us. A member of our team will reply shortly.

Are you eligible for a refund from the HSE when you access surgery abroad?

Contact us today by email or by phone and we will gladly assist you.

Contact us