Choosing surgery abroad is a big decision. It’s natural to feel excited about quicker access to care but it’s also normal to have questions, such as:

  • Is this safe?
  • Who will look after me?
  • What if something goes wrong?
  • Will I get reimbursed when I return home?

At Surgery Now, we believe every patient deserves complete clarity, confidence, and care from the very first contact. That’s why our process is built around transparency and support at every step.

Step 1: Free Video Meeting Before You Travel

Before you commit to travelling, you’ll be invited to a free video call with your surgeon. This meeting is all about information and reassurance never pressure.

During the call, you can:

  • Meet your surgeon and know exactly who will be looking after you.
  • Ask every question and get honest, clear answers.
  • Involve your loved ones — invite family or friends to share in your decision.
  • Discuss your options thoroughly and understand what’s right for you.
  • Resolve doubts — from surgery details to travel and recovery.

Important: This call does not replace your in-person consultation in Spain. It simply gives you the confidence and clarity you deserve before you even pack your bags.

Step 2: In-Person Consultation in Spain

When you arrive, your surgeon will meet you for a detailed, face-to-face consultation. This ensures that:

  • Your medical history is carefully reviewed.
  • Your procedure is explained fully and clearly.
  • All remaining questions are answered.
  • Your final care plan is agreed together.

By combining the video call with the in-person consultation, you are always fully informed and fully supported.

Your Legal Rights Under EU Law

Surgery Now supports patients to access the EU Cross Border Directive:

  • Irish patients are legally entitled to access healthcare in another EU country.
  • You can apply for reimbursement from the HSE after returning home.
  • The process is safe, transparent, and fully recognised by EU law.

At Surgery Now, both your rights and your care are fully protected.

Frequently Asked Questions

What if I change my mind after the video call?

No problem! The video call is about information, not pressure. You’re always in control. It forms part of your decision making process.

Can my partner or family join the call?

Yes and we encourage it. Involving loved ones brings comfort and reassurance, they may have questions or absorb information that you don’t.

Is my in-person consultation in Spain really necessary?

Yes, not only because its a condition of the cross border directive but also because the video call is just the introduction. The in-person consultation ensures your surgeon reviews everything including your pre operative studies in detail before your procedure.

Do patients really get reimbursed?

Yes. Patients who follow the proper process under the EU Cross Border Directive consistently receive their reimbursement from the HSE.

Why We Do Things This Way

At Surgery Now, we believe every patient deserves:

  • Transparency — nothing hidden, nothing unclear.
  • Confidence — you always know exactly what to expect.
  • Care — you’re treated as a person, not just a patient.

Every part of our process from video calls to in-person consultations is designed to put you first.

At Surgery Now, we’re with you every step of the way.