We would like to share this wonderful review, written entirely by Alan, one of our many patients. Thank you very much for your kind words!

“Are you, a friend or family member on a HSE waiting list for medical treatment?

If you are, you need to read this:

I got diagnosed with bilateral carpal tunnel syndrome a while back by my GP and was placed on a waiting list for surgery but was told I could be waiting years for the procedure.

Through my research, I found out about the Cross Border Directive scheme, which allows Irish patients who are on a waiting list to travel abroad to get the treatment they need, and then get reimbursed by the HSE. I was very interested in availing of this, but the thoughts of contacting a foreign hospital myself to arrange treatment, booking multiple appointments, organising a translator, filling in all the paperwork, etc kind of turned me off.

Then… I came across www.surgerynow.ie

Surgery Now essentially acts as a middleman between you and the foreign hospital and arranges absolutely EVERYTHING at ZERO cost to you. You read that right. The service is completely FREE. The only things you need to organise are your flights and hotel. Surgery Now has even negotiated special hotel discounts for people who use their service, or you are free to organise your own hotel.

I’m quite a sceptical person but I arranged a call with the owner Noel anyway, and we had a 30 minute chat. Noel is a really nice guy and what I liked about when I was chatting to him, was that there was no pressure to use his service, he just gave me all the facts, so in the end I decided to go ahead and had the team at Surgery Now arrange my treatment.

Within 4 weeks, I was on my way to Benidorm to have my surgery.

I was collected at the airport in Benidorm by Scott Michael, who is the patient co-ordinator at Surgery Now, and he brought me to my hotel. Scott is a really nice guy who has lived in Spain for 36 years and speaks fluent Spanish, so he was a great resource for me for recommendations on places to eat and local knowledge. I was in Benidorm for a few days and had multiple hospital appointments on different days, and Scott was there, bang on time every time to drop me to and from my appointments.

The next member of the team I met at the hospital was Leanne Mulligan, who is the patient manager, and an absolute legend. After chatting to Leanne for 15 minutes, I felt like I’d known her for years. I consider myself to be an excellent judge of character, and from chatting with Leanne, I could just tell she’s a wonderful person. She arranged all my appointments in the hospital and done all my paperwork so I can get my refund from the HSE processed. Nothing was too much trouble for Leanne. She was happy to give me any help I needed, or answer any of my questions, day or night. I Couldn’t think of anyone more suitable for the role of patient manager as she’s just got such a great personality and seems to genuinely love her job.

The hospital in Benidorm was absolutely First Class. There certainly were no people lying in trolleys in the corridor or anything like that, and the facility is spotless clean and very modern. I had my own private room with a flat-screen TV, my own shower and toilet, a sofa, a balcony, and they even have room service. It was huge. The hospital room was actually bigger and then the hotel room I booked.

When I arrived at the hospital, the team at Surgery Now had arranged an interpreter for me called Martina. Martina came into all of my appointments with me and translated the conversation between myself and the doctor. Martina is a lovely girl who always seemed to be happy and smiling. I’m not sure what kind of arrangement Surgery Now has with the hospital in Benidorm, but I skipped all queues. Even when I went to a consultant’s room who had people queuing outside, I skipped everyone and was seen straight away.

The surgeon done an excellent job and the incision he made to my hand and my stitches were really neat.

Overall, I am beyond satisfied with the service of the whole Surgery Now team, including Noel, Leanne, Audrey, Scott and Elaine. (Sorry if I left anyone out)

Absolutely OUTSTANDING service from start to finish, which let me remind you again, is completely FREE.

They sort absolutely everything out: paperwork, appointments, transport, airport collection, translation, etc

Amazing team, amazing service and I cannot recommend it enough. A+++ in every respect.

Thank you to all the team. I really appreciate what you all done for me.

So, if you’re on a HSE waiting list, shoot their Facebook page a message or shoot them an email, and get the treatment you need in weeks rather than years.

Or maybe you have a friend or family member who is on a HSE waiting list? If you do, point them toward surgerynow.ie so that they can get their treatment much sooner. Personally, I’ll be telling everybody I know about this service as it blew me away. Talk about over delivering.

But don’t take my word for it, just read all of their glowing reviews

If anyone doubts the authenticity of this review due to me having a blank profile photo with no post history, it’s just blank because I really value my privacy and only have an FB account so I can use the messenger app.

Anyone who reads this, feel free to shoot me a message if you want to know more about my experience with Surgery Now.

Noel, feel free to give my phone number to anybody who would like any more info from me.

Thanks again team Surgery Now 🙂